THURSDAY 8 NOVEMBER 2018

08:00

Registration

09:00

Chairman's Welcome

CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

SESSION 1: The Big Picture Asia Aviation Outlook

09:10

CAPA Asia Aviation Outlook

CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

09:30

Airline CEO Keynote and Q&A

Japan Airlines, Representative Director, Chairman, Yoshiharu Ueki

09:55

Asia Aviation Outlook 2019 and beyond

Bringing together some of the most influential leaders in the travel industry this important panel will provide an outlook of the entire travel industry in 2018 and look forward to what lies ahead in 2019.

Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
Panel:

AAPA, Director General, Andrew Herdman
BOC Aviation, MD & CEO, Robert Martin
Star Alliance, CEO, Jeffrey Goh

10:40

CAPA Membership Presentation
CAPA - Centre for Aviation, CCO, Derek Sadubin

10:45

Coffee Break & Networking

SESSION 2: Market Access and Distribution
AVIATION STREAM
11:15	Ownership and Control, the ASEAN community carrier and cross border JVs The establishment and rapid expansion of cross-border JVs have transformed aviation in Southeast Asia over the last 15 years. There are now 11 cross-border JVs operating in six Southeast Asian countries. Several new JVs are planned or are under consideration. However, it is questionable whether more JVs are needed. The six main ASEAN markets that have JVs are relatively saturated and the remaining four markets are relatively small. The introduction of ASEAN open skies, which has opened up the regional international market to any Southeast Asian airline regardless of domicile, also provides potential expansion opportunities for airline groups in Southeast Asia without having to set new cross-border affiliates. The cross-border JV model enabled ambitious airline groups to circumvent airline ownership regulations and expand rapidly throughout Southeast Asia prior to open skies. The model remains necessary for accessing new domestic markets since open skies does not permit foreign airlines to operate domestic services. But domestic competition is already intense and at times irrational, since Southeast Asian airlines have historically prioritised strategic expansion and market share over profitability. Meanwhile there have been calls for the creation of an ASEAN community carrier - where ownership and control restrictions are removed, circumventing the requirement that majority ownership and control resides with nationals of that country’s airline. As part of this, ASEAN member states would recognise community carriers designated to operate in each other’s countries. The real kicker would be amending air service agreements with non-ASEAN countries to recognise these airlines. • Why has the cross-border JV model been so successful in Southeast Asia? • What are the prospects for more JVs by Southeast Asian airline groups - within the region and outside • Is Myanmar an attractive market for a potential cross-border JV? • Can Vietnam support more JVs? • With the introduction of ASEAN open skies are cross-border JVs still necessary? • Why haven’t airlines taken advantage of open skies to launch fifth freedom routes? • How will the latest developments on the EU-ASEAN front, such as the finalisation of the EU-ASEAN air service agreements, affect the aviation community at the global level? • Will ownership and control and community carrier issues prove an anathema or way forward for the sustainability of ASEAN member carriers? Moderator: National University of Singapore, Professor of Aviation Law, Alan Tan Panel: • AirAsia, Chief Global Affairs Officer, Juergen Keitel • CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie • Malindo Airways, Senior General Manager - Legal, HR & Corporate Affairs, Siva Kannan • Watson Farley & Williams, Partner, Alan Polivnick
12:00	Successfully delivering IATA's NDC 2020 Travelport, Global Head of New Distribution, Ian Heywood
12:15	Distribution gamechangers: NDC - adapt or perish? Legacy distribution systems have for decades presented airlines with the twin problems of high costs and product commoditisation. In efforts to address these issues, a handful of carriers in Europe, and now Asia Pacific, have invested heavily into establishing their own API channels with agents, while the concurrent push by IATA for airlines to implement the NDC standard has encouraged the industry to adopt a retail focused approach to distribution. The GDS will also need to evolve in order to remain relevant and to compete effectively against other intermediaries and aggregators such as metasearch companies (some of which now have direct booking capabilities), as well as digital behemoths such as Amazon, Google, and Facebook - to gain a slice of the pie. But as airlines work on enhancing their retail offering and improving their merchandising capability via both direct and indirect channels, a resounding message from industry players is that airlines need to consider the importance of mobile and messaging platforms, which are slowly replacing the desktop as the preferred interface for researching and booking travel. • Is this increasingly fragmented and complex commercial and technological distribution landscape sustainable? How will business models evolve in response? Is there a need for a direct connect aggregator? • Should airlines build lots of direct connects or revert back to lean, centralised distribution channels? • Who is going to be offering services to bridge the gap between airlines/aggregators that are NDC compliant and those that aren’t? Will it be the GDS and IT providers, other airlines or speciality providers? • How are newer intermediaries adding value to airline distribution? • How do airlines enhance their digital shopfront? Are airlines over-emphasising the importance of airline.com over mobile messaging platforms and bot technologies? Moderator: Solutionz, VP Global Growth Partnerships & Alliances, Umesh Nair Panel: • Amadeus, Regional Director, APAC, Kai Gerrit Jacobsen • Singapore Airlines, SVP Sales & Marketing, Campbell Wilson • Skyscanner, Commercial Director, Gavin Harris • Travelport, Vice President Asia Pacific, Air Partners, Chris Ramm

SESSION 2: The Corporate Travel Outlook for Air and Technology
CORPORATE TRAVEL STREAM
11:15	Asia aviation outlook for corporate travel • The growing premium economy and business class capacity, and its impact on economy. Is premium seating drawing people up from economy or diluting the premium cabin? • Ancillaries: What are airlines offering corporate clients? Preferred seating, baggage, lounge, boarding processes. • An update on airfares: The impact of rising fuel costs and Long Haul Low Cost. • Airport capacity: Can corporate travellers continue to expect crippling delays around Asia? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel: • Corning, Asia Strategic Sourcing Manager, Travel & Professional Services, Peter Koh • Corporate Travel Management, General Manager, Eugene Tan • Carlson Wagonlit Travel, Senior Director, Multinational Sales, APAC, Akshay Kapoor • Japan Airlines, Vice President Products & Services Planning, Akira Mitsumasu
12:00	Modern technologies and game changers: What's here, now - and what's over the fence? Technology continues to drive the corporate travel management industry with new and promising tools set to shake-up or change the industry completely. Whether it be enhancing the traveller experience or driving compliance, innovation is the key to the future. From AI, to chatbots, to big data and all the buzzwords in between, let’s take a look at the new generation of technology innovations taking the world by storm. Moderator: SAP Concur, Vice President, Head of Travel APAC, Carl Jones Panel: • Amazon Web Services, Head, Worldwide Business Development, Travel, Massimo Morin • Booking.com, APAC Area Manager Booking.com for Business, Matteo Ciccalè • Caravelo, Chief Commercial Officer, Jonathan Newman • Rio Tinto, Global Leader Travel and Expense, Michael Molloy
12:40	Virtual Payments Overview WEX Asia, Commercial Director, Richard Cogswell

13:00

Lunch Break & Networking

SESSION 3: Aviation Infrastructure - critical to Asia’s growth and development
AVIATION STREAM
14:05	Aviation's role in China's Belt and Road Initiative The Belt and Road Initiative (BRI) is a development strategy put forward by the Chinese government that focuses on connectivity and cooperation between Eurasian countries, led by the People’s Republic of China, the land-based Silk Road Economic Belt (SREB) and the ocean-routing Maritime Silk Road (MSR). BRI essentially follows in concept the old Silk Road, a trading route linking East Asia with Europe and other regions along the way. As trading links are re-established and expanded, the One Belt seeks to accelerate and enhance the natural trend. China is helping fund much of the infrastructural development of the new “road”, either directly or through loans, and the geographic scope of the road extends southwards into the Middle East and Africa. There is a natural presumption that enhancing trade routes will be accompanied by a liberal access market regime. The strategy has not attracted a great deal of attention in aviation terms, but it would seem likely that market access principles will filter down into the aviation sector. This panel takes a high level look at current and future potential impacts for airlines, Chinese and non-Chinese. • What are the implications for airlines of China’s Belt and Road plan? • How will China’s Belt and Road strategy affect the aviation market – in both the short and long term? • What is in the next Five Year Plan for Belt and Road? • Are China’s airlines adapting their strategies to align with the “road”? Moderator: AAPA, Director General, Andrew Herdman Panel: • China Southern Airlines, Executive Vice President, Wensheng Han • Rockwood, Consultant (former SriLankan Airlines CEO), Suren Ratwatte • Swinburne University of Technology, Senior Lecturer, Research Director, Chrystal Zhang
14:50	Aviation Infrastructure perspective: Where to next with airport ground access? Historically, most of the world's largest airports have relied heavily on road-based transport for customer access and egress. The private car (both park and pick up/drop off) and taxi have performed most of this task. However, this model is being disrupted. Ride share operators took everyone by surprise, capturing a material share of the taxi market and creating a range of challenges for airports (i.e. provision of infrastructure and ground transport revenue impacts). It will only get more complicated with the growth of pooled ride share, connected and autonomous vehicles and aerial taxis. • How will ground access mode shares change over time and what will be the impact on airport ground transport, aviation and travel revenues? • What does it mean for the future provision of ground transport infrastructure and services? • Should airports invest in mass transit or other high occupancy solutions? • What is the role of the airport in the ground transport customer experience? • What are the threats and opportunities presented by disruption in ground transport? • How do airports manage trade-offs between operational efficiency, ground transport revenues and social licence considerations? L.E.K. Consulting, Partner, Mark Streeting

SESSION 3: The outlook for Accommodation and Payments
CORPORATE TRAVEL STREAM
14:05	The accommodation outlook for the Asian region - what is the supply/demand balance for the year ahead? STR, Regional Manager, Southeast Asia, Bernard Kee
14:20	Workshop: Room With a View A look at how various hotel trends and practices such as M&A and consolidation, Last Room Availability (LRA) rates and dynamic pricing, and loyalty programs are expected to impact corporate hotel programs in 2019. Facilitators: Carlson Wagonlit Travel, Senior Director, Multinational Sales, Asia Pacific, Akshay Kapoor & RoomIt by CWT, Vice President Sales, Veronique Lescaut

15:05

Coffee Break & Networking

SESSION 4: Changing Technology and Equipment

15:40

The future is here: leveraging AI and new technologies for greater customer service

The digital economy has transformed consumer expectations around the way they research, purchase and experience the airline product. As a result airlines need to work hard to differentiate their product offering and deliver a personalised and seamless experience for customers throughout the entire travel process. This involves a shift in mindset, where airlines need to think of themselves as digital companies rather than just transportation companies enabling passengers to get from A to B. Whether it’s using data to create tailored ancillary offers, implementing enhanced merchandising capability that allows for more cross selling and upselling or introducing virtual assistants to answer simple customer queries, airlines and airports that invest in digital technologies stand to gain from a more engaged and loyal customer base, unlocking top line revenue opportunities and improving efficiencies in the process.

Putting the framework in place first - deciding on an airline’s digital strategy
How can airlines and airports turn big data into actionable insights that intelligently understands and delights the customer (and enhances revenue)?
How can each player work together to personalise and enhance the traveller journey?
What steps need to be taken to offer holistic, end to end travel distribution experiences?
What are the opportunities and implications of AI and robotics? What are some real world applications of AI and how will they impact the future of the aviation industry, from both a customer service and operational viewpoint?
How are airlines embracing the digitalisation process and enabling passengers to be connected while in the air? Where to next for inflight connectivity and WiFi?

Moderator: ICF International, Principal, Daniel Galpin
Panel:

Bluebox Aviation Systems, CEO, Kevin Clark
Caravelo, Chief Commercial Officer, Jonathan Newman
Inmarsat, Regional Director APAC, Chris Rogerson
SITAONAIR, Vice President Asia Pacific, Katrina Korzenowski
Spring Airlines, General Manager of IT, Zhenyuan Zhang

16:25

New generation aircraft and the reshaping of route economics

New generation aircraft offer game-changing economics and range for LCCs and FSCs. In the narrowbody space, several LCCs are now operating new generation narrowbody aircraft on long haul routes and disrupting the dominance of the immunised JVs.

However, with the exception of Jetstar, Asian LCCs have not yet fully taken advantage of the range of new aircraft technology. Congested airports with slot constraints and a low yield environment may dissuade long haul low cost narrowbody operations in Asia.

But Asian FSCs have been more amenable to adopting the new aircraft technology and have introduced product innovations such as lie flat business seats to maintain their full service offering. Philippine Airlines is using A321neos on flights of up to eight hours, opening up new markets in Australia and India that were previously not viable and Air Astana plans to begin operating the A321neoLR on some of its existing Kazakhstan-East Asia routes in 2019, replacing 757s. Both carriers offer lie flat business seats.

Meanwhile new generation widebodies such as the 787 and A350 have changed the operating economics of competitive ultra long haul markets. Although there are still high costs and challenges associated with operating ultra long haul routes, the newer generation aircraft present a much more profitable proposition compared with original generation ultra long haul aircraft. This could also impact existing hubs and sixth freedom operators as onestops decline and new ultra long haul city pairs open up.

Will Asian LCCs follow European LCCs in using new generation narrowbody aircraft on long haul routes
Will lie flat business class seats on full service narrowbody operators become more mainstream?
Is there still a market for one-stop flights over long haul markets? Will sixth freedom operators suffer?
How much reliance is there on premium traffic to make ultra long haul routes sustainable?
Can fuel efficient ultra long haul aircraft overcome the inherent cost challenges of ultra long haul routes?
How will airlines manage and react to a possible projected downturn in passenger demand coinciding with the expected peak period for OEM deliveries?

Moderator: Cebu Pacific Air, Board Advisor, Garry Kingshott
Panel:

Bombardier Commercial Aircraft, Director - India & South Asia, Ajay Mehra
flyadeal, CEO, Con Korfiatis
Spring Airlines, President, Zhijie Wang

17:10

Close of Day 1

19:00

Pre-Dinner Drinks

19:30

Gala Dinner and CAPA Aviation Awards for Excellence
Hosted by Travelport

Unable to join us for the day sessions? Purchase a ticket to our Aviation Awards for Excellence Gala Dinner here.

FRIDAY 9 NOVEMBER 2018

08:00

Registration

09:00

Chairman's Welcome

CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

SESSION 5: Travel & Tourism and the evolving role of LCCs

09:05

Can airlines keep apace with the growth in inbound tourism to key ASEAN markets?

Visitor numbers to Southeast Asia have increased dramatically in the past few years. Although China and India have been the biggest single growth driver, other source markets within Asia have also been growing rapidly - as well as more mature markets outside the region.

Vietnam’s inbound market, the fastest growing aviation market in Southeast Asia, has doubled in size in just three years. While domestic growth has slowed the last two years, international growth has accelerated. In a similar vein, neighbouring Thailand, the Philippines, Indonesia and even Singapore has experienced solid visitor growth over the past year. The emerging smaller markets of Cambodia, Myanmar, Laos and Brunei are enjoying an uptick in tourism numbers, with Cambodia in particular witnessing some dynamic airline activity as ambitious startups attempt to grab a slice of this growth.

What are the largest and fastest growing source markets?
Is there too much reliance on China or India?
What are the hot destinations in Southeast Asia?
What airlines have benefitted from the rapid tourism growth in Southeast Asia and what airlines are best positioned to benefit as the growth continues?
Is infrastructure (airports, hotels, roads) keeping up?
Are the recent growth rates sustainable?
What kind of environmental concerns have arisen? Is there a risk of another “Boracay”, which was shut down for six months for an unprecedented environmental cleanup?
How many airlines can the small ASEAN markets support?

Moderator: Watson Farley & Williams, Partner, Alan Polivnick
Panel:

IATA, Regional Vice President, Asia Pacific, Conrad Clifford
TripAdvisor, Associate Director Flights, APAC, Priyanka Gargav
TravelSky Technology, Director Marketing & Sales, International Cooperation Department, Lars Gaebler

09:50

Realising the potential of low cost long haul services in the Asia-Europe market

Asia Pacific has been a pioneer in the development of the low cost long haul model, having had such flights for 12 years, or seven years longer than any other region. Nearly 40% of low cost long haul routes touch Southeast Asia and nearly 15% touch Australia, making them the world’s largest low cost long haul markets.

However there are still ample opportunities for growth. LCC penetration rates in most medium and long-haul markets are still well below 10% compared with the 50% of seats LCCs occupy on short haul routes within Southeast Asia and within South Asia. On true long haul routes such as Asia-Europe routes, few airlines operate because of the low yield profile and aircraft limitations.

What long haul markets are poised LCC growth?
How do rising fuel prices impact the outlook for long haul low cost routes?
Why have we only seen two routes to Europe so far by Asian LCCs?
How have the Europe-Asia routes by Scoot, Norwegian and Eurowings performed so far?
How do all parties improve issues around virtual interlining and ensure connectivity meets travellers needs?
Do Asian LCCs need to partner with European short haul LCCs to make Asia-Europe routes viable?
Do the European LCCs serving Asia need to partner with Asian LCCs?
How can airline’s leverage off partnerships to extend their brand into new markets?

Moderator: CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie
Panel:

AirAsia X, CEO, Benyamin Ismail
Japan Airlines, VP Products & Services Planning, Akira Mitsumasu
Kiwi.com, CEO, Oliver Dlouhý
London Stansted Airport, Chief Commercial Officer, Aboudy Nasser
Mango Aviation, Commercial Head, Trevor Spinks

10:35

Coffee Break & Networking

SESSION 6: Destinations & Alliances

11:20

Which emerging destinations are a hotbed of activity in SE Asia?

Several secondary airports in Southeast Asia are booming. Tourism is a big driver, enabling airports to attract international flights that were previously not possible. Capacity constraints at primary airports is also a factor, forcing several airlines to open new bases or routes from secondary airports as they expand their fleets.

International traffic at Cebu in the Philippines grew by 21% in 2016 and 29% in 2017. Clark and Puerto Princesa also have grown rapidly while a new international airport is opening in Bohol is opening this year.

In Thailand, international traffic has grown rapidly at Chiang Mai, Krabi and Pattaya/U-Tapao. In Vietnam, Da Nang, Nha Trang and Phu Quoc have enjoyed rapid growth.

Qatar Airways now serves four secondary destinations in Southeast Asia (Chiang Mai, Krabi, Penang and UTapao) and will another four in the coming months (Cebu, Davao, Da Nang and Langkawi). Securing Qatar is a major development as most of these markets previously did not have any services outside East Asia.

Why are airlines pursuing rapid expansion at several secondary destinations in Southeast Asia?
Which airlines have been most aggressive at launching new international routes from secondary destinations and airports?
How has the outbound China market contributed to this growth?
Can these smaller airports realistically support long haul flights?

Moderator: Aviation Cooperation Program, Director, Sandeep Bahl
Panel:

AirAsia, CEO, Riad Asmat
Jetstar Asia, CEO, Barathan Pasupathi
Mactan-Cebu International Airport Authority, General Manager/CEO, Steve Dicdican

12:05

Why do airlines fail?

Since 2001, some 300 airlines have failed around the world. There are many reasons, ranging from a poor business plan/value proposition, through to management execution, competitive responses and difficult economic conditions, including high fuel prices.

How important is it to achieving critical mass? And how big does an airline need to be to avoid becoming a statistic in the column of failed airlines?
How important are the credit card companies in the start-up and cash flow equation?
What other factors will determine whether we’ll see an increase in airline failures across Asia over the next 12 months?
How do airports respond to airlines failing?

Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
Panel:

flyadeal, CEO, Con Korfiatis
London Stansted Airport, Chief Commercial Officer, Aboudy Nasser
Mango Aviation, Commercial Head, Trevor Spinks

12:50

Lunch Break & Networking

14:00

Summit Close

THURSDAY 8 NOVEMBER 2018

08:00

Registration

09:00

Chairman's Welcome

SESSION 1: The Big Picture Asia Aviation Outlook

09:05

CAPA Asia Aviation Outlook

CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

09:30

Airline CEO Keynote and Q&A

Japan Airlines, Representative Director, Chairman, Yoshiharu Ueki

09:55

Asia Aviation Outlook 2019 and beyond

Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
Panel:

AAPA, Director General, Andrew Herdman
BOC Aviation, MD & CEO, Robert Martin

10:40

CAPA Membership Presentation

10:45

Coffee Break & Networking

SESSION 2: Market Access and Distribution
AVIATION STREAM
11:20	Ownership and Control, the ASEAN community carrier and cross border JVsThe establishment and rapid expansion of cross-border JVs have transformed aviation in Southeast Asia over the last 15 years. There are now 11 cross-border JVs operating in six Southeast Asian countries. Several new JVs are planned or are under consideration. However, it is questionable whether more JVs are needed. The six main ASEAN markets that have JVs are relatively saturated and the remaining four markets are relatively small. The introduction of ASEAN open skies, which has opened up the regional international market to any Southeast Asian airline regardless of domicile, also provides potential expansion opportunities for airline groups in Southeast Asia without having to set new cross-border affiliates. The cross-border JV model enabled ambitious airline groups to circumvent airline ownership regulations and expand rapidly throughout Southeast Asia prior to open skies. The model remains necessary for accessing new domestic markets since open skies does not permit foreign airlines to operate domestic services. But domestic competition is already intense and at times irrational, since Southeast Asian airlines have historically prioritised strategic expansion and market share over profitability.Meanwhile there have been calls for the creation of an ASEAN community carrier - where ownership and control restrictions are removed, circumventing the requirement that majority ownership and control resides with nationals of that country’s airline. As part of this, ASEAN member states would recognise community carriers designated to operate in each other’s countries. The real kicker would be amending air service agreements with non-ASEAN countries to recognise these airlines. • Why has the cross-border JV model been so successful in Southeast Asia? • What are the prospects for more JVs by Southeast Asian airline groups - within the region and outside • Is Myanmar an attractive market for a potential cross-border JV? • Can Vietnam support more JVs? • With the introduction of ASEAN open skies are cross-border JVs still necessary? • Why haven’t airlines taken advantage of open skies to launch fifth freedom routes? • How will the latest developments on the EU-ASEAN front, such as the finalisation of the EU-ASEAN air service agreements, affect the aviation community at the global level? • Will ownership and control and community carrier issues prove an anathema or way forward for the sustainability of ASEAN member carriers? Moderator: National University of Singapore, Professor of Aviation Law, Alan Tan Panel: • AirAsia, Chief Global Affairs & Development Officer, Juergen Keitel • CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie • Malindo Air, CEO, Chandran Rama Muthy • Watson Farley & Williams, Partner, Alan Polivnick
12:05	A primer on the evolving airline distribution environment Travelport, Global Head of New Distribution, Ian Heywood
12:20	Distribution gamechangers: NDC - adapt or perish? Legacy distribution systems have for decades presented airlines with the twin problems of high costs and product commoditisation. In efforts to address these issues, a handful of carriers in Europe, and now Asia Pacific, have invested heavily into establishing their own API channels with agents, while the concurrent push by IATA for airlines to implement the NDC standard has encouraged the industry to adopt a retail focused approach to distribution. The GDS will also need to evolve in order to remain relevant and to compete effectively against other intermediaries and aggregators such as metasearch companies (some of which now have direct booking capabilities), as well as digital behemoths such as Amazon, Google, and Facebook - to gain a slice of the pie. But as airlines work on enhancing their retail offering and improving their merchandising capability via both direct and indirect channels, a resounding message from industry players is that airlines need to consider the importance of mobile and messaging platforms, which are slowly replacing the desktop as the preferred interface for researching and booking travel. • Is this increasingly fragmented and complex commercial and technological distribution landscape sustainable? How will business models evolve in response? Is there a need for a direct connect aggregator? • Should airlines build lots of direct connects or revert back to lean, centralised distribution channels? • Who is going to be offering services to bridge the gap between airlines/aggregators that are NDC compliant and those that aren’t? Will it be the GDS and IT providers, other airlines or speciality providers? • How are newer intermediaries adding value to airline distribution? • How do airlines enhance their digital shopfront? Are airlines over-emphasising the importance of airline.com over mobile messaging platforms and bot technologies? Moderator: Solutionz, VP Global Growth Partnerships & Alliances, Umesh Nair Panel: • Amadeus, Executive Vice President, Airlines, APAC, Cyril Tetaz • Skyscanner, Commercial Director, Gavin Harris • Singapore Airlines, SVP Sales & Marketing, Campbell Wilson • Travelport, Vice President, Asia Pacific, Air Partners, Chris Ramm

SESSION 2: The Corporate Travel Outlook for Air and Technology
CORPORATE TRAVEL STREAM
11:20	Asia aviation outlook for corporate travelAsia aviation outlook for corporate travel including: • The growing premium economy and business class capacity, and its impact on economy. Is premium seating drawing people up from economy or diluting the premium cabin? • Ancillaries: What are airlines offering corporate clients? Preferred seating, baggage, lounge, boarding processes. • An update on airfares: The impact of rising fuel costs and Long Haul Low Cost. • Airport capacity: Can corporate travellers continue to expect crippling delays around Asia? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panel:CWT, Senior Director Multinational Sales, Akshay KapoorJapan Airlines, Vice President, Products & Services Planning, Akira Mitsumasu
12:05	Procurement keynote: Travel Programme Case Study
12:25	Modern technologies and game changers: What's here, now - and what's over the fence? Technology continues to drive the corporate travel management industry with new and promising tools set to shake-up or change the industry completely. Whether it be enhancing the traveller experience or driving compliance, innovation is the key to the future. From AI, to chatbots, to big data and all the buzzwords in between, let’s take a look at the new generation of technology innovations taking the world by storm.

13:00

Lunch Break & Networking

SESSION 3: Aviation Infrastructure - critical to Asia’s growth and development
AVIATION STREAM
14:00	Aviation's role in the Belt and Road Initiative The Belt and Road Initiative (BRI) is a development strategy put forward by the Chinese government that focuses on connectivity and cooperation between Eurasian countries, led by the People’s Republic of China, the land-based Silk Road Economic Belt (SREB) and the ocean-routing Maritime Silk Road (MSR). BRI essentially follows in concept the old Silk Road, a trading route linking East Asia with Europe and other regions along the way. As trading links are re-established and expanded, the One Belt seeks to accelerate and enhance the natural trend. China is helping fund much of the infrastructural development of the new “road”, either directly or through loans, and the geographic scope of the road extends southwards into the Middle East and Africa. There is a natural presumption that enhancing trade routes will be accompanied by a liberal access market regime. The strategy has not attracted a great deal of attention in aviation terms, but it would seem likely that market access principles will filter down into the aviation sector. This panel takes a high level look at current and future potential impacts for airlines, Chinese and non-Chinese. • What are the implications for airlines of China’s Belt and Road plan? • How will China’s Belt and Road strategy affect the aviation market – in both the short and long term? • What is in the next Five Year Plan for Belt and Road? • Are China’s airlines adapting their strategies to align with the “road”? Moderator: AAPA, Director General, Andrew Herdman Panel: • China Southern Airlines, Executive Vice President, Wensheng Han • Rockwood, Consultant (former SriLankan Airlines CEO), Suren Ratwatte • Swinburne University of Technology, Senior Lecturer, Research Director, Chrystal Zhang
14:45	Aviation Infrastructure perspectives: (1) Where to next with airport ground access? Historically, most of the world’s largest airports have relied heavily on road-based transport for customer access and egress. The private car (both park and pick up/drop off) and taxi have performed most of this task However, this model is being disrupted. Ride share operators took everyone by surprise, capturing a material share of the taxi market and creating a range of challenges for airports (i.e. provision of infrastructure and ground transport revenue impacts). It will only get more complicated with the growth of pooled ride share, connected and autonomous vehicles and aerial taxis. • How will ground access mode shares change over time and what will be the impact on airport ground transport, aviation and travel revenues? • What does it mean for the future provision of ground transport infrastructure and services? • Should airports invest in mass transit or other high occupancy solutions?• What is the role of the airport in the ground transport customer experience? • What are the threats and opportunities presented by disruption in ground transport? • How do airports manage trade-offs between operational efficiency, ground transport revenues and social licence considerations? L.E.K. Consulting, Partner, Mark Streeting
15:10	Aviation Infrastructure perspectives: (2) Unlocking the value of slots at Asia’s congested airports Airport slots undoubtedly have a “value”, especially at congested facilities. It is sometimes argued that unlocking that value can lead to more commercial outcomes than are achieved in most cases today. Yet there is no commonality in the way airports and governments treat slot ownership. • The challenges of using a right of use intangible asset as collateral • How is the financial value of a slot determined • How complex is the regulatory structure around slot governance? • Is slot securitisation a viable practice for strengthening airline balance sheets?

SESSION 3: The outlook for Accommodation and Payments
CORPORATE TRAVEL STREAM
14:00	The accommodation outlook for the Asian Region - what is the supply/demand balance for the year ahead? STR, Regional Manager, Southeast Asia, Bernard Kee
14:25	Workshop: Sourcing hotel rates in a highly competitive open market • How do I source savings in a market that is constrained by low supply and heavy demand?• How do I buy best daily rates - contract or open market? Facilitators: Carlson Wagonlit Travel, Senior Director, Multinational Sales, Akshay Kapoor & RoomIt by CWT, Vice President Sales, APAC, Veronique Lescaut
15:00	Virtual payments overviewWEX Asia, Commercial Director, Richard Cogswell

15:30

Coffee Break & Networking

SESSION 4: Changing Technology and Equipment

16:00

The future is here: leveraging AI and new technologies for greater customer service

Putting the framework in place first - deciding on an airline’s digital strategy
How can airlines and airports turn big data into actionable insights that intelligently understands and delights the customer (and enhances revenue)?
How can each player work together to personalise and enhance the traveller journey?
What steps need to be taken to offer holistic, end to end travel distribution experiences?
What are the opportunities and implications of AI and robotics? What are some real world applications of AI and how will they impact the future of the aviation industry, from both a customer service and operational viewpoint?
How are airlines embracing the digitalisation process and enabling passengers to be connected while in the air? Where to next for inflight connectivity and WiFi?

Moderator: ICF International, Principal, Daniel Galpin
Panel:

Bluebox Aviation Systems, CEO, Kevin Clark
Caravelo, Chief Commercial Officer, Jonathan Newman
Inmarsat, Regional Vice President, Ben Griffin
SITA, speaker tbc
Spring Airlines, General Manager of IT, Zhenyuan Zhang

16:40

New generation aircraft and the reshaping of route economics
New generation aircraft offer game-changing economics and range for LCCs and FSCs. In the narrowbody space, several LCCs are now operating new generation narrowbody aircraft on long haul routes and disrupting the dominance of the immunised JVs.However, with the exception of Jetstar, Asian LCCs have not yet fully taken advantage of the range of new aircraft technology. Congested airports with slot constraints and a low yield environment may dissuade long haul low cost narrowbody operations in Asia.But Asian FSCs have been more amenable to adopting the new aircraft technology and have introduced product innovations such as lie flat business seats to maintain their full service offering.

Philippine Airlines is using A321neos on flights of up to eight hours, opening up new markets in Australia and India that were previously not viable and Air Astana plans to begin operating the A321neoLR on some of its existing Kazakhstan-East Asia routes in 2019, replacing 757s. Both carriers offer lie flat business seats.Meanwhile new generation widebodies such as the 787 and A350 have changed the operating economics of competitive ultra long haul markets. Although there are still high costs and challenges associated with operating ultra long haul routes, the newer generation aircraft present a much more profitable proposition compared with original generation ultra long haul aircraft. This could also impact existing hubs and sixth freedom operators as onestops decline and new ultra long haul city pairs open up.

Will Asian LCCs follow European LCCs in using new generation narrowbody aircraft on long haul routes?
Will lie flat business class seats on full service narrowbody operators become more mainstream?
Is there still a market for one-stop flights over long haul markets? Will sixth freedom operators suffer?
How much reliance is there on premium traffic to make ultra long haul routes sustainable?
Can fuel efficient ultra long haul aircraft overcome the inherent cost challenges of ultra long haul routes?
How will airlines manage and react to a possible projected downturn in passenger demand coinciding with the expected peak period for OEM deliveries?

Moderator: Cebu Pacific Air, Board Advisor, Garry Kingshott
Panel:

Bombardier, Managing Director, Ajay Mehra
flyadeal, CEO, Con Korfiatis
Spring Airlines, President, Zhijie Wang

17:20

Close of Day 1

19:00

Pre-Dinner Drinks

19:30

Gala Dinner and CAPA Aviation Awards for Excellence
Hosted by Travelport

Unable to join us for the day sessions? Purchase a ticket to our Aviation Awards for Excellence Gala Dinner here.

FRIDAY 9 NOVEMBER 2018

08:00

Registration

09:00

Chairman's Welcome

SESSION 5: Travel & Tourism and the evolving role of LCCs

09:05

Airline Keynote & Q&A

09:30

Can airlines keep apace with the growth in inbound tourism to key ASEAN markets?

What are the largest and fastest growing source markets?
Is there too much reliance on China or India?
What are the hot destinations in Southeast Asia?
What airlines have benefitted from the rapid tourism growth in Southeast Asia and what airlines are best positioned to benefit as the growth continues?
Is infrastructure (airports, hotels, roads) keeping up?
Are the recent growth rates sustainable?
What kind of environmental concerns have arisen? Is there a risk of another “Boracay”, which was shut down for six months for an unprecedented environmental cleanup?
How many airlines can the small ASEAN markets support?

Moderator: Watson Farley & Williams, Partner, Alan Polivnick
Panel:

Garuda Indonesia, Vice President Corporate Planning & Program Office, Albert Burhan
Royal Brunei Airlines, Chief Commercial Officer, Martin Peter Aeberli

10:15

Realising the potential of low cost long haul services in the Asia-Europe market

What long haul markets are poised LCC growth?
How do rising fuel prices impact the outlook for long haul low cost routes?
Why have we only seen two routes to Europe so far by Asian LCCs?
How have the Europe-Asia routes by Scoot, Norwegian and Eurowings performed so far?
How do all parties improve issues around virtual interlining and ensure connectivity meets travellers needs?
Do Asian LCCs need to partner with European short haul LCCs to make Asia-Europe routes viable?
Do the European LCCs serving Asia need to partner with Asian LCCs?
How can airline’s leverage off partnerships to extend their brand into new markets?

Moderator: CAPA - Centre for Aviation, Chief Analyst, Brendan Sobie
Panel:

AirAsia X, CEO, Benyamin Ismail
Japan Airlines, VP Products & Services Planning, Akira Mitsumasu
Kiwi.com, CEO, Oliver Dlouhý
London Stansted Airport, Chief Commercial Officer, Aboudy Nasser
Mango Aviation, Commercial Head, Trevor Spinks

11:00

Coffee Break & Networking

SESSION 6: Destinations & Alliances

11:30

Why secondary destinations are a hotbed of activity in SE Asia

In Thailand, international traffic has grown rapidly at Chiang Mai, Krabi and Pattaya/U-Tapao. In Vietnam, Da Nang, Nha Trang and Phu Quoc have enjoyed rapid growth.

Why are airlines pursuing rapid expansion at several secondary destinations in Southeast Asia?
Which airlines have been most aggressive at launching new international routes from secondary destinations and airports?
How has the outbound China market contributed to this growth?
Can these smaller airports realistically support long haul flights?

Moderator: Aviation Cooperation Program, Director, Sandeep Bahl
Panel:

AirAsia, CEO, Riad Asmat
Mactan-Cebu International Airport Authority, General Manager/CEO, Steve Dicdican
speaker to be confirmed

12:15

Waving the alliance flag: how partnership models are evolving

It has been over two years since LCC alliances were launched but the impact so far has been limited. The U-Fly Alliance has dropped plans for a common booking platform and its members are now pursuing interlines individually. The Value Alliance has finally launched cross-bookings using its new website but not all members are participating. Several independent LCCs do not believe there is a need for LCC alliances in order to pursue interline opportunities given the capabilities of new technology that render investing in a common platform unnecessary. Not surprisingly, the volume of cross member bookings within these LCC alliances has been low.

Meanwhile, oneworld is taking a new approach to expanding its portfolio by introducing a new tier of membership. Fiji Airways has signed up as the first airline under the oneworld connect platform.

China’s Juneyao Airlines in 2017 became the first member of the Star Alliance’s new Connection Partner programme. The global alliances have not grown the last few years, ending a period of rapid expansion. Most major airlines are now aligned but there are opportunities with smaller airlines. Several smaller nonaligned airlines in Asia could be attracted to the new programmes and help the alliances improve their coverage.

What have been the accomplishments and challenges so far for the U-Fly and Value alliances?
How will the LCC and global alliances evolve?
What role will the new Star and oneworld connection programmes assume?
What airlines in Asia would be candidates for the new programmes?
Will new technology options/alternatives make alliances less relevant? Are common interline booking platforms even needed?

Moderator: to be confirmed
Panel:

Mango Aviation, Partner, Andrew Cowen
Star Alliance, CEO, Jeffrey Goh
speakers to be confirmed

13:00

Lunch Break & Networking

14:15

Summit Close

TUESDAY 7 NOVEMBER 2017

08.00	Registration
08.30	Coffee Tasting, Colombian Style A pre-conference lesson about Colombia’s world renowned coffee industry by a local grower. Samples will be given
09.00	Chairman's Welcome
09:05	Welcome to Cartagena Sociedad Aeroportuaria de la Costa CEO
09.15	Keynote Address: Colombia Minister of Commerce, Industry & Tourism Maria Claudia Lacouture
09.30	The Status of the Latin American Airline Market & its prognosis for future health. CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
10.00	Keynote address: Airline CEO & Q&A Iberia, CEO, Luis Gallego

10.30 Coffee Break

11.00

Keynote Q&A
Stimulating untapped demand in the Latin American marketplace
Latin America's low cost airline expansion has lagged other regions. Central America, driven by Mexico has a high (domestic) LCC component, but South America, even with a 50% LCC share in the large Brazilian domestic market, lacks any significant penetration.
Overall, international LCC activity is very limited. This is changing as some of the branded LCCs expand into new territory, but it is only with greater liberalisation that opportunities for the branded LCCs will be able to make a substantial difference.

What are the reasons for limited LCC penetration in Latam?
Is there a significant low cost electorate - e.g. proportionately to other regions (i.e. 30%+)?
Which countries offer the main opportunities for LCC expansion?
How do investors feel about investing in this sector?

Moderator: CAPA – Centre for Aviation, Chairman, Peter Harbison
Panelists:

Indigo Partners, Co-Founder and Managing Partner, William Franke
LATAM, EVP Customers, Claudia Sender (invited)
or GECAS, CEO, Alec Burger, Air Lease Corp, CEO & President, John L Plueger (PH) (or Aercap)

11.40

The role of connectivity in both long haul, and intra-LATAM business: The future of Latin American hubs and alliances
Copa led the way with building an Intra-Regional connectivity business built on its Panama City hub, long haul airlines, many from Europe and the USA have been long time operators to Latin America and continue to evolve their business model, including the role of alliance and codeshare partners to maximise the opportunity from connectivity. Now we have the concept of LCCs building connectivity, both for domestic, intra-region and with long haul.

We explore the current trends and future opportunities as airlines seek the opportunities to de-risk investments, and to cope with often turbulent impacts of geopolitical, local and global economic trends.

What role do codeshares, JVs and hub & spoke connections play now and in the future. What does crystal ball gazing suggest the future holds?

What has been the success of Intra-Connectivity to date?
What trends and developments have recently, or are now taking place?
Who are the winners and losers so far?
What regulatory barriers are still getting in the way?
Are new aircraft opening new opportunities?

12.30

Airline Keynote